To hold safety and compliance as critical and necessary to delivering an effective transportation business.
To demonstrate politeness in all dealings, with customers, drivers and our members of staff.
To always provide transparent and honest communication in our dealings with customers, drivers and staff members.
To maintain a positive “can-do” attitude in delivering service to customers, and always offering alternatives when required.
To administer a prompt level of responsiveness to customers demands and driver requests.
To expect and deliver high performance standards from both our staff and our drivers.
To be at the forefront of advancement in our industry, through technological improvements and business leadership, and ensuring that we are continually improving our service offering and value proposition to our drivers and customers.
To ensure that staff members are given an opportunity to make a solid contribution to the team and that their feedback is valued and encouraged.
To provide staff with clearly outlined responsibilities and foster an environment where achievement is measured thoughtfully through KPIs and enforced with accountability and that staff are given worthwhile feedback on their performance.
To understand and apply these values, as though they are ingrained into every aspect of our daily work.